PRIVACY STATEMENT

THE PRO AUDIO GUY is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to paguy@shaw.ca with "unsubscribe" as the subject line. THE PRO AUDIO GUY does not sell, trade or rent your personal information to others. For more information on our privacy policies, please email us with your questions at: privacy@proaudioguy.com

RETURN POLICY All returns are subject to a 25% restocking fee. Returns will only be accepted within 30 days of your purchase, we must be contacted and we will arrange to have Canada Post pick up the package. The freight charge for both ways will be deducted from your refund on top of the restocking fee. Returns must include all original packaging, manuals and warranty cards. Customer must supply a copy of the original invoice. All returns will be inspected for wear or abuse, additional charges may apply. Returns after 30 days will NOT be accepted. No returns on special orders/non-stocks. THE PRO AUDIO GUY does not give cash refunds. Authorized returns will be at your choice, credited on Account, Exchanged, Pay-Pal refund, or Pro Audio Guy Cheque(processed within 7 business days).

Please email RETURN INFO if you have questions.   DELIVERY POLICIES   All items purchased from THE PRO AUDIO GUY are shipped via Canada Post and are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Canada Post covers the first $100 CND dollars of value. Additional insurance is available from THE PRO AUDIO GUY based on the total value of the items purchased. Please contact us at SHIPPING INSURANCE if you have any questions.   Zaolla Products are handmade per order, expect long delays for delivery on some models. Please contact us at : sales@proaudioguy.com for details and updates. List of product availability terms Here are the various product availabilities you may come across, and what they mean: In-Stock - Usually ships next business day. This is an estimate only. This means we will ship the product once we are sure that stock is available and we have processed your order. On-Order: Usually ships in 2-3 weeks - This product is currently not stocked in our warehouse. We expect new stock to arrive in our warehouse within 2 weeks. The product will be shipped as soon as the order is processed and inventory is replenished. Out of Stock: Will ship when available - This product is currently out of stock in our warehouse. We are unable to obtain a precise date of availability from the manufacturer; however, we are trying our best to confirm availability dates. The product will be shipped as soon as the order is processed and inventory is replenished. Pre-Orders: This product is scheduled to arrive in our warehouse on the Release Date - We make every effort to show the accurate date provided by our suppliers. However, in some situations, the date may change and this page will be updated.

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